My Council Services enables better quality information to be collected about issues. There’s a huge benefit to receiving a map and a picture when something such as an abandoned vehicle is being reported. Rather than someone trying to describe it over the phone – instead we can show the actual location and see what the customer is looking at, making it much easier for our operatives to deal with. Read more

It’s a real game changer for us – customers can actually track the progress of their own enquiries regardless of how they contact us. We’ve never been able to achieve that before and we’re really starting to see the results of it. It’s not something that we’ve ever thought we’d be able to achieve so from my point of view it’s a big step forward. Read more

The system, for me, is the key thing for my staff. Other councils have their staff dip in and out of different systems but that doesn’t work for Swale. We want one system and we need it to do everything that our staff need to be able to do including integration with 3rd party systems. Read more