My Council Services offers a portal to the citizen to submit requests.

Once it is submitted what happens?

If you do not have an active subscription to ‘My Council Services’ your contact centre will receive an email giving full access to all the information submitted.

Once you hold a subscription you have access to many premium services as depicted below.

Management Reports

We offer a full range of reports, volumes, types and people. Any report that does not cover what you want can be requested free of charge. All reports are accessible from our secure extranet.

Active Marketing

Once you are on board our marketing specialist will contact you to give you our active marketing pack, this will include the following.

• ‘We’re on iPhone’ logos, these are to be placed on your website.
• Paper media advertisements, these are to be placed in the council local news paper.
• Google ads, on your behalf we place ads on Google to publisize the fact citizens can submit reports by their iPhone
• User Groups, we attend most user groups and will activly shout about the success you have achieved with ‘My Council Services’

Our marketing specialist will discuss best practises, and will always be on hand to help you get the best from your iPhone application.

Integration

The default method of receiving reports is by email. To get the best from this application you will want to integrate the reports into you current system. This is included in your subscription. Our technical architect will liaise with your IT department and work out the best way to insure the messages are automatically stored in your Citizen relationship management software.

Change Request

Any time you wish to make a change to the software, you must make a change request. This may be change to the questions we ask, adding new reports or changing the look and feel. These are included in the cost of the subscription charges.

Service Level Agreement

As a subscriber you will have a service agreement guaranteeing the system will be up for 5 9’s or 99.999% of the time. Any time the system goes down for patching you will be given 48 hours notice.

Support

Included in the subscription fee, we offer a 24 hour response helpline. Any issue raised will have a ticket number, and will be worked on until it is resolved.

Consulting

Once you start to use ‘My Council Services’ application you will start to appreciate how effective it is, and you will see other areas of the council that may benefit from a iPhone application. If you have any ideas one of our management consultants will be more than happy to offer ways an application could be built.