In every country there are different councils or municipalities. Each council is responsible for addressing issues, service delivery as well as managing facilities, such as schooling, libraries, waste management etc. A citizen can call the council to request information, or for the council to carry out a service. Alternatively, they can use self-service to communicate from anywhere and anytime.

My Council Services is a platform-independent robust application that allows any citizen or council member to submit reports to the council about their issues and also seek information.

This service is all about allowing the citizen to easily submit a request for service or read about the council’s news and events. On the other side, it automates the back-end processes to ease the work of employees and give them real-time visibility of the work.

The application will allow you to submit a report on the following areas:

  • Report Graffiti

  • Report Litter

  • Report Fly Tipping

  • Streetscenes and community problems

  • Report Pothole

  • Abandoned vehicles

  • Pest problem

  • Refuse collections

  • Missed bin collection

  • Dead Animals

  • Problem with a pavement

  • Problem in a park

The report submitted will contain the following information:

  • Council

  • Location of the incident; either current location or home address

  • Category of the incident

  • Description of the incident

  • Photo or video of incident

  • Any additional attachments or notes