Questions

What is My Council Services?


My Council Services is an online and mobile service that enables you to report incidents to your local council using either your smartphone or the web. You can include photos, videos or any other relevant information as part of your submission. Additionally the submission will include the exact location of the reported issue, via integration with Google Maps. The submitted request will then be automatically routed into your council and immediately allocated to the relevant service delivery team.

Do I have to have a Smartphone to use My Council Services?


No – My Council Services is both a web-based and a mobile application. You can submit your service requests via either channel. The mobile application is available on iPhone, Android and Blackberry.

As well as submitting reports / service requests how else can I use My Council Services?

The My Council Services reports / request submission capability is unique. There is no other platform that delivers the same interactive and integrated service. Beyond report submission My Council Services also offers push notifications so the council can inform you that the incident request you submitted has been resolved. You can also use My Council Services to access important information from your council, such as a change to the refuse collection schedule in a specific area or the promotion of local events and availability of services. My Council Services also offers secure remote payment. This means you can pay for things such as parking permits, council tax and so on via the app or online, making payments much more convenient.

Will my report go to the relevant department who deals with that service?


Yes. If your council has the premium services then designated individuals can set up and maintain email routing. If your council has the generic service then emails will be delivered to a single point and distributed internally from there. Email is only one mechanism for receiving reports. My Council Services enables you to submit information in a number of different ways, online or from your phone.

Can councils customise the services they provide?


Yes – for subscribers to the premium service we offer comprehensive customisation and integration services. This includes creating specific versions of the mobile app for each client.

What costs are incurred by the council to be included on this app?

Any UK / AUS council can receive reports submitted by the generic application free of charge. To benefit from customisation, integration and full automation capability subscription to the premium service is required. The premium service also offers a significant range of enhancements and access to the captured data, along with flexible reporting and map overlay tools.

What happens if my request is actually within the boundary of a different council?

This is not a problem. My Council Services has intelligence built in. The platform is able to establish two things at the point of service request submission.

  • Who is submitting the request
  • What council they are registered with
  • What council or local authority boundary the request they are submitting is in

With these three pieces of information the platform is able to determine whether your current request needs to go to the ‘home council’ or a different one.