Benefit fraud is a huge problem for councils. Only 15% of benefits fraud is resolved, this is partly due to the costs involved in investigating fraud. The simple answer is to look to your citizens to help. Your citizens pay their council tax for services delivered by the council, they do not want to see this money go to people who fraudulently obtain it.
My Council Services offers citizens the ability to report people who they know are currently obtaining benefits they are not entitled to. The citizen is taken through a set of questions that will give your council a good lead to start your investigation.
This will add value to the service you offer and ensure the wrong people do not get befits.